Huduma Kenya in cooperation with counties have commenced on plans to automate county services so as to ease access of information to the public.
During a consultation meeting held at the County Headquarters, Huduma Kenya- Director of Standards and Service Delivery Jackline Otwori said there is need for the county to identify services that need automation.
“The world is going digital in every aspect. Citizens can now access numerous government services online and that is what we want to replicate at the grassroot levels."
She further said that Huduma Kenya will soon roll out Huduma Mashinani which will enable services at the grassroots.
Chief Officer-Administration and Devolved Units, Isaiah Pendou noted that automation of services will greatly improve delivery agenda of the county government.
He said that the county government is open to any new ideas that will bring services closer to the locals.
"We all know that most of our people travel long distances to get IDs or birth certificates. That shouldn't be the case. Let's make it easier for our people."
Director ICT-Alphas Kakuko stressed on the need to automate county services as soon as possible. He said more third world countries are embracing new technology, pointing that Kenya has made quite some progress in that respect.
"Our county has competent ICT staff who can play a crucial role in speeding up the process. Think about it, in the next ten years, so much would have been done towards going digital. We want to be part of that digital transformation," said Kakuko.
Huduma Center is a one stop shop where a citizen can access several government services under the same roof.