The ministry of health and sanitation met with the NHIF Team to fact find the information and challenges concerning their services to the people of West Pokot County and the development advancement at the Kapenguria Teaching and Referral Hospital (Amenity Ward).
The meeting was chaired by the chief officer Sanitation and Emergencies Ms. Ednah Krop, assisted by the chief officer Preventive and Promotive Health Services Mr. Peter Adoki. Ms. Krop cited some of the critical challenges that NHIF holders in the region face. Slow response to cases of emergencies topped the list especially on transportation. The channel for raising concerns to the NHIF head office for prompt evaluation and solution was also criticized as slow.
The Chief Officer also highlighted that health facilities in the region also complained about under payment for services offered to NHIF holders. Ms. Krop also complained of locals being turned away from facilities they did not choose during subscription of their NHIF policy and this demoralized their effort to seek medical services.
Upon finding out the challenges faced by NHIF holders and health facilities in the region, the Regional Co-ordinator on behalf of the NHIF Team promised to put the challenges faced into consideration for rectification. The coordinator also affirmed that NHIF will act towards the request of the Ministry of Health and Sanitation to equip the Amenity Ward with two beds for the ICU and HDU at the Kapenguria Teaching and Referral Hospital.